Answer calls from the general public or to specialized reservations functions serving travel agencies, commercial accounts, group and tour sales, or to special service desks dependent upon call volumes, service levels, and/or employee's skills.
Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, and courteous manner.
Resolves customer conflicts requiring handling or service.
Notifies customers of flight irregularities and changes in schedules.
Assists company employees in arranging business and personal travel plans.
Computes fares and quotes fare rules.
Issues computer generated tickets, exchanges or re-validations
Computes and issues refunds for ticket purchases.
Male / Female, minimum age 20 years
Graduate minimum from High School, preferably from Tourism Vocation High School
Fresh graduate are welcome, preferably working experience in travel agency
Has relevant knowledge and skill in handling travel
Honest, high initiatives and creative person
Multi-tasking person that easily adapt in any working environment, with strong desire to learn in fast paced industry and
passionate about servicing others
Can work under pressure and ability to handle deadline and high work load
Good communication skill in English Language
Computer literate (Ms Office, Abacus, and e-mail)
If you are interested to apply and meet the qualification stated, please submit your complete resume and your recent photograph to email: Menara Kartika Chandra Arcade F-011, Ground Floor Jalan Gatot Subroto Kav. 18 – 20 Jakarta, 12060